Device Type: desktop

Enable voice self-service and gain customer insights with Interactive Voice Response

With the Vonage Voice API, add a speech-enabled inbound IVR script to your existing applications or set up automated voice conversation flows for your phone system.

Try it free
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Help customers save time finding the answers they need

Set up automated conversational IVR flows:

  • Create customised voice-driven menu systems so customers can serve themselves using their natural voices. The automated voice response immediately engages customers — all without agent interaction.

  • Make it easy for customers to initiate an IVR call with your business to quickly find answers. This frees up your agents to handle more complex interactions.

  • Ensure a seamless experience when calls are escalated. Agents can quickly reference the IVR system for context and keep the conversation going without interruption.

  • Capture call event data and voice recordings to gain new business insights.



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