Enable voice self-service and gain customer insights with Interactive Voice Response
With the Vonage Voice API, add a speech-enabled inbound IVR script to your existing applications or set up automated voice conversation flows for your phone system.
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Help customers save time finding the answers they need
Set up automated conversational IVR flows:
Create customised voice-driven menu systems so customers can serve themselves using their natural voices. The automated voice response immediately engages customers — all without agent interaction.
Make it easy for customers to initiate an IVR call with your business to quickly find answers. This frees up your agents to handle more complex interactions.
Ensure a seamless experience when calls are escalated. Agents can quickly reference the IVR system for context and keep the conversation going without interruption.
Capture call event data and voice recordings to gain new business insights.
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.