Elevate customer experiences with Messages API for WhatsApp
Use the Messages API to build out robust messaging workflows on WhatsApp and across other channels.
Build out omnichannel experiences by connecting to other Vonage Communications APIs.
Optimise delivery rates with failover capabilities to SMS and gain real-time insights with callbacks.
Integrate WhatsApp Business with other applications and solutions in Vonage’s partner ecosystem.
WhatsApp end-to-end encryption keeps sensitive information secure from the Vonage Messages API to a mobile device.
Design, create and deploy intelligent conversation workflows
Use Vonage AI Studio to automatically respond to customers’ messages in WhatsApp and enable intelligent self-service workflows.
Use chatbots to scale conversations and connect with customers at any time, even when human agents are offline.
Set up automations to escalate conversations to an agent when necessary.
“Our integration with Vonage not only enables us to offer WhatsApp, but the Vonage Messages API also allows us to give our customers the ability to use other preferred communications apps.”
Mohammed Sleeq, Chief Digital Officer, Aramex
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