i2x & Vonage: Enabling Real-Time Voice Analytics with AI
Who we are
i2x is augmenting human-to-human interaction for sales and customer support. Built on a fit-for-purpose speech recognition technology that harnesses the power of AI to analyse complex conversations, i2x users can assess, learn and improve in real-time. With its unique ability to evaluate voice and speech patterns within a conversation, i2x helps sales and service professionals improve conversion rates, increase customer satisfaction and reduce onboarding time.
How we work with Vonage
i2x uses Vonage's WebSocket API and Webhook to connect voice calls to their own Automatic Speech Recognition and analytics engine for integration. 2x is real-time and able to apply voice analytics to the ongoing call and deliver assistance to agents.