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Customer service via social media

Provide effective customer service via WhatsApp, Facebook Messenger, Viber and other popular social networks used by your customers.

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Acknowledge your customer’s preferences

Improve engagement with customers who prefer real-time chat to phone calls or video.

Lower your costs

Reduce your support costs while improving your customer experience.

Participate in your customer’s world

Enhance your presence on the social platforms most important to your customers.

Create rich, branded experiences for your customers

Engage in contextual and media-rich conversations using images, audio, video and location-based insights.

How customer service via social media works

Interlocking chat bubbles

Establish your presence on popular social and chat networks

When a customer finds your brand on a chat platform such as WhatsApp, Facebook Messenger or others, they can initiate a conversation with your support team.


Process the request using your CRM application

The customer’s message is routed to your customer service application such as Sparkcentral, Zendesk, Salesforce Service Cloud or your custom CRM.

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Engage your customers immediately

Your agents reply through their customer service app and your customers via their favourite chat app. The Vonage Messages API facilitates the conversation regardless of social platform.

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Why choose Vonage APIs for customer service via social media?

A single API for the most popular social networks

The Vonage Messages API integrates with the major social networks, so you can offer a support and engagement presence on your customers’ preferred platforms quickly and easily.

Less code to write and maintain, plus faster time to market

Vonage APIs eliminate the need to understand and manage the nuances, restrictions and features of different chat apps — so you can focus on what you do best. Just connect to the Vonage API and start chatting.

Stable API despite frequent changes by the chat platforms

Vonage Messages API is proven and stable — so you do not have to worry about API updates from each chat app. Even if the networks change their API structures, your pathway to real-time customer engagement will not change.

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Start developing now with free credit. No credit card required.
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