Contact centre software that changes the playing field for sales and service teams
No matter the size of your organisation, the conversations you have with your customers are at the heart of the customer experience. Whatever your organisation’s needs, Vonage has the contact centre software for you.
Drive revenue and improve customer experience
Our Salesforce cloud contact centre solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We also support integration with other CRMs including ServiceNow and Microsoft Dynamics 365. Whatever your contact centre needs to be, Vonage can help.
Connect customer data with communication channels to inform agents and improve every customer interaction
Preserve the complete history of every interaction through automatic call logging, recording, and storage within Salesforce
Enhance employee experience and productivity through integrated screen pop and click-to-dial
Deliver a better customer experience and improve first call resolution with IVR self-service options, dynamic call routing, and queued callback
Automatically present local calling numbers when dialling to increase pick-up rates
Don't take our word for it
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We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.