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Will AI Kill Off the Contact Centre?
Thursday, December 10, 2020 at 1pm GMT
Without a doubt, AI plays a vital role in your contact centre. In fact, AI can be there to guide customers through an initial self-service inquiry … and then before, during, and after the call. And the real-time insights present actionable tasks to elevate the CX and further engage your teams.
![Tim Kimber Tim Kimber](/cdn-cgi/image/fit=contain,width=100,f=auto,onerror=redirect/content/dam/vonage/us-en/authors/tim-kimber.jpg)
Tim Kimber
Director of Product Marketing Vonage![Jonathan Kershaw Headshot of Jonathan Kershaw at Vonage](/cdn-cgi/image/fit=contain,width=100,f=auto,onerror=redirect/content/dam/vonage/us-en/events/Jonathan%20Kershaw%20Headshot.jpeg)
Jonathan Kershaw
Director of Product Management VonageJoin us and learn how AI in your contact centre can:
- Enhance the customer journey, with a bulk of calls requiring no human assistance
- Increase automation and efficiency to extend contact centre hours to 24/7
- Save on operating costs
- Boost NPS/CSAT
- Decrease churn
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