Our contact centre plans
Priority
The perfect choice for companies getting started with a contact centre
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Announcement Place in Queue
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Analytics, Reporting, and Dashboards
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Screen Pops, Call Recordings
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Disaster Recovery, Emergency Call Routing
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IVR, Skills-based Routing, SLA Optimizer
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Post Call Quality Rating
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Priority Call Handling, Personal Queues
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Single sign-on
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Contextualized Notifications
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Dialer, Omnichannel*
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…and more
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
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Premium
A great option for companies focusing on improving customer experience and agent performance
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Dynamic & Multilingual Announcements
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Dynamic Routing, Queued Callback
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Whisper Coaching
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Post Call Survey
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APIs for
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Agent Availability
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Authentication
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Reporting, Interactions
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User Admin
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…and more
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
Add-on Options
Additional add-on options make your contact centre work even harder for your business:
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
*Capabilities supported by CRM
Vonage Contact Center with VBC
Are you a small or medium-sized business that uses another CRM other than Salesforce? Our add-on offering to Vonage Business Communications (VBC) allows for a full CRM integration and a single platform for all communications.
Different features available for different CRMs. Please contact us to discuss the best solution for you.
