Attendees at this week’s Enterprise Connect 2016 conference in Orlando got a close-up view at how Unified Communications-as-a-Service (UCaaS) continues to evolve and shape the way they do business. Presenters and exhibitors included several market leaders, including Vonage Business, revealing what they’re doing and how they plan to lead the way with emerging technologies in the UCaaS space.
A consistent theme at the conference was the sheer demand for cloud services among enterprise organizations, which Vonage VP for Enterprise Jeff Savage attributed to the efficiencies, flexibility, scalability and increased productivity realized by moving communications to the cloud.
Savage offered a candid review of how Vonage has quickly positioned itself as a leader in the UCaaS market, and how its offering continues to evolve to meet a full spectrum of ever-changing business communications needs. Enterprise organizations, in particular, seek to better leverage mobility, video and software integration using voice as a platform.
Complementary cloud services also gaining momentum include the use of unified communications and collaboration tools like video conferencing, instant messaging and virtual desktop infrastructure; mobility-enabling features such as workflow integration, mobile apps, Bring Your Own Device (BYOD) and presence management; Quality of Service and business continuity enhancements such as SD-WAN technology; and white glove delivery, provisioning and customer support.
Today’s market leaders are also intensely focused on the successful implementation and training, and ongoing support and advocacy. "We have dedicated Enterprise support teams with a maniacal approach to customer satisfaction,” says Savage.
Enterprise Connect 2016 provided more specifics around what many attendees already knew: that unified communications delivered via the cloud can help companies save money and work more efficiently by boosting productivity with enhanced functionality, mobility and scalability. From proprietary cloud and private network capabilities, to workflow integration with CRM and other business applications, to a mobile-centric, robust product suite and dedicated service delivery team – UCaaS solutions can benefit organizations of all sizes.