FlexibleWorks with desktop and mobile devices
Simple integrationNo client-side installation
Cloud-powerful capabilitiesVonage integrations are built from the network up, providing reliability, fewer delays and enhanced quality of service for your Salesforce tasks.
- Log all incoming and outgoing calls automatically through Salesforce when the caller ID or clicked number is matched to a Salesforce contact or lead.
- Call tagging and note-taking for all inbound/outbound calls are recorded in your Salesforce contact or lead activities automatically.
- When calls come in, screen pops open to let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you never miss a sale.
- Call any number directly from your browser with the click of a mouse.
- Time and money savings.
Vonage Contact Center for SalesforceHow did we make our flexible cloud communications platform even better? By adding a full-featured contact centre, built for and integrated with Salesforce. Vonage Contact Center for Salesforce is cloud contact centre software designed for Salesforce Service Cloud and Sales Cloud users.
- The solution delivers unmatched Salesforce integration into routing, analytics, reporting and user experience for Service Cloud and Sales Cloud users.
- Omnichannel by design, our contact centre seamlessly blends voice and Salesforce digital channels to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realisation.
- A simple monthly licence lets you access a scalable, multi-tenant cloud environment delivering exceptional reliability, disaster recovery, business flexibility and cutting edge functionality.
Getting started for VBC customersWant to add integrations to your VBC platform? Look no further.
- This integration requires a supported web browser, the Vonage Integration Platform application, an active Vonage Business account and a Salesforce account.
- Customers can activate this integration within their Admin Portal or by calling the Vonage support team. More details are available on our support website.