Omni-channel contact centre
When customers go about their days over text, phone, online and more — what’s the best way to reach them? Everywhere. They demand omnichannel service on their terms and schedule across every platform. Learn how the Vonage Contact Center, designed for Salesforce, delivers a host of omnichannel marketing solutions — including full Salesforce integration — to boost customer experiences.
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Let great conversations flow
The Vonage contact center solution fully integrates with Salesforce.- Seamlessly address digital and voice customer interactions
- Instant, updated view of customer engagement histories
- Data access helps initiate a personal response
- Easily use Einstein AI analytics to optimise CRM across all channels
Video
Vonage Contact Center Omnichannel Third Party API
Watch this video to learn about Vonage Contact Center's Omnichannel integration with Salesforce's external routing API.
Omni-channel features
Monitor
Check service levels in real time, with dynamic routing and rule management for contact handling.Prioritise
Combine segments and context for proper prioritisation.Control
Let customers enjoy self-service options and automated answers to common questions.Link
Share key Salesforce customer insights across channels.