The modern day town hall
Thanks to Vonage communications APIs, you can seamlessly integrate messaging, voice, and video into your community outreach. It’s a great way to keep everyone in touch on their schedule and favorite platform.
Keep everyone updated with push notifications
Add a friendly face and strengthen the community concept through video conferencing
Guide the public toward the correct department with AI, social chat apps, voice bots, or chatbots
Less “Thank you for holding” and more “How can I help you?”
The customer experience goes a long way toward building trust and delivering a community-first focus. Vonage Contact Center offers a host of tools and features, such as self-service IVR and a call-back service, routing to the most-skilled agent, virtual assistants, video chat and screen sharing, and more. These help you better address calls and elevate the customer experience (CX).
Leverage a virtual assistant, through AI technology, to answer calls, start to understand the request or issue, and initiate next steps
Improve efficiency and build trust through video chat and screen share
Help boost key contact center metrics such as AHT, FCR, CSAT, NPS, and more
Serve your community over their preferred channel, such as email, voice, or social media
Stay compliant with contact centre security across ISO 27001, SOC 2, HIPAA, and GDPR certifications
Comfort in the community
Community means being there and looking after one another. So just imagine the comfort when one hears a friendly voice (or two).
Make every call productive with 50+ cloud-based business phone features, including paperless fax, call monitoring, virtual receptionists, and more
Offer an elevated quality of service across any network with 99.999% uptime reliability* and an SD-WAN solution
Let customers connect by clicking a button on your website
*Based on Vonage's average up time and/or availability.