Microsoft Teams Integration

Power your voice and boost collaboration by integrating Vonage Business Communications with Microsoft Teams. Now through direct routing from Vonage, you can access PBX features with optimised and superior call quality within the Microsoft Teams interface. This means enterprise-grade communication and collaboration solutions beyond voice and video — such as SMS and MMS* — all seamlessly integrated into a single application.

*SMS and MMS currently available in the US only

**The 99.999% claim is based on Vonage's average uptime and/or availability

Vonage Business Communications MS Teams Integration

See the power of VBC for Teams: watch now!

Fewer applications, better productivity

Enjoy the freedom to collaborate anytime, anywhere. Simply use your Microsoft Teams-enabled desk or mobile phone to make or receive calls … and reduce the number of applications required for business communication.

Implement and scale fast with no hardware or software installs
Create regional presence with local numbers, regardless of where your employees reside
Increase call quality and provide other communication options with SMS and MMS*
Use the Vonage network to stay compliant with regional privacy regulations
Take advantage of our native cloud platform with 99.999% uptime reliability**

Illustration of a hand holing a business phone with a piggy bank balanced on top.

Faster ROI, without the disruptions

Keep your current phone system and avoid costly and lengthy moves, adds or changes when embedding Vonage Business Communications into your Microsoft Teams application. This allows you to conveniently maintain phone numbers, equipment and any existing call centre integrations.

- Offer global employees an omnichannel experience to call regionally and receive inbound calls on desktop or mobile apps
- Can integrate up to 10 CRM vendors to provide global sales teams with a centralised view of customers and prospects
- Leverage existing IT investments across Microsoft Teams and CRM vendors

Employees viewing reports, dashboards, metrics

Cost and time savings

Experience a truly unified communications process using your Vonage integration within Microsoft Teams. Work smarter with features like Call Presence, Click-to-Dial and Visual Voicemail, our voicemail transcription feature.

- Enable employee access to over 20 premium calling features
Customise routing to reduce missed calls with SmartNumbers
- Add 1 or 100 users quickly and easily
- Work seamlessly within the familiar Microsoft Teams user interface

See all features

*The 99.999% claim is based on Vonage's average uptime and/or availability

Direct routing

Want to control it all? Then choose direct routing from Vonage to retain existing Vonage Business Communications lines and calling plans, which provides greater quality and reliability often required by enterprise customers.

- Reduce total cost of ownership through lower calling charges
Protect your IT investments by combining internal and external communications into one seamless system
- Gain total control of your immersive unified communications experience

Still deciding?

Consider the impact of your communications across employees, customers, experiences, efficiencies, costs and more. Communications affect everyone and everything. So why not start with a seamlessly integrated solution?

Give your organisation a great calling experience within the Microsoft Teams app
Don’t be limited by in-house resources – let Vonage help you get the most out of Microsoft Teams
Review your current plan and look into direct routing from Vonage for high-volume outbound calls

What our customers are saying

“Vonage Business Communications was the one solution that met all our needs. We have a convenient, single application integration with Microsoft Teams, as well as the ability to support our international locations.”

Calvin Hung Network & Tech Support Supervisor, Clearfreight

Read the customer story

We also have a Microsoft Teams integration with our contact center platform! Learn more