Be more responsive
Consumers increasingly look for personal ways to connect with businesses. They’ll ask questions before purchasing, expect personalised product recommendations, and seek help after their purchase. Vonage Conversational Commerce, powered by Jumper.ai, helps engage customers by automating immediate responses to FAQs, customer comments and messages across their favourite channels.
Thanks for reaching out!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Assist customers at every stage of their journey
Respond immediately
Add automated replies to all types of common customer questions about products, shipping, order status, refunds, cancellation and more.
Give better responses
Train your automation to understand words and phrases, including spelling errors, that your customers may use to ask questions.
Guide them
Encourage customers to take action by directing them to a live chat or product purchase, or to learn more. You can also trigger a guided bot flow to your replies.
Build trust and creditability
Make a connection, and engage your community, by replying to customer comments and messages in whatever channel they’re using.Get more from your social media campaigns
Increase campaign engagement
Use automated responses to secure additional customer data. For example, the responses can encourage customers to comment on your posts, ads and live videos to receive special offers or more details. You can then use this data to personalise offers in a more automated way.
Build your online community
Nurture your fans by providing the information they need, when they need it, on their favourite social channels. You can then add automated responses with referral links to help expand your social media presence.
Drive product consideration
Build trust and drive higher product consideration by automating responses to direct messages or comments from your social posts and ads. The immediate responses keep customers in the moment, which can help increase sales conversion rates and establish a dialogue.
Turn conversations into sales
Engage customers anytime, anywhere, with Jumper.ai.
Thanks for reaching out!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
