Deliver outstanding service

Vonage partners with workforce management solutions to optimise your resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting — to help maximise both productivity and customer service levels.
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Workforce management features

A single, pre-integrated platform from a single vendor connects your WFM and telephony seamlessly.
Optimise schedules consistently to meet service level agreements.
More accurately predict upcoming traffic by using existing rich data.
Properly staff your team based on accurate forecasting.
Integrating WFM with Vonage allows for greater detail in agent adherence. This highlights who is available to take a call at any point.
Conveniently combine automatic scheduling with accurate forecasting.
Verint Monet WFM Datasheet
Verint Workforce Management Professional Datasheet
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