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Powerful features for every customer interaction

Vonage Conversational Commerce, powered by, brings AI-powered features to drive product consideration, convert sales and increase revenue.

Everything you need for Conversational Commerce

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Multi-channel chatbot automation

Build custom buyer’s journeys with AI bots that can respond to customers using NLP (Natural Language Processing) and work intelligently with store associates.
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Unified multi-channel inbox

Leverage a single inbox view of all customer inquiries and intelligently route them to the appropriate associates. Share relevant product info from a central product catalogue or create carts for customers to drive a seamless checkout.
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Order management, fulfilment, and payments integration

Get order management with sales attribution, 30+ payment platform integrations across the globe, and available API integration with fulfilment partners.
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Marketing support and analytics

Broadcast marketing promotions to your key customer segments using prebuilt templates and Social CRM. Capture performance metrics for order flows and sales agent responses.
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Multichannel live chat

Guide your customers to the products they love and drive sales using live chat.

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Commerce engine

Power up your chat with commerce, payments and CRM tools to create a frictionless buying experience for your customers.

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Chatbot builder

Build bots to qualify leads, drive consideration, close sales, provide support and engage in 1-to-1 customer conversations at scale.

Automated responses

Automated responses

Exceed customers' expectations and automate immediate responses to FAQs, customer comments and messages.

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Automated notifications

Scale your marketing outreach and send personalised messages to customers over Messenger, SMS, WhatsApp, Apple Business Chat in iMessages and more.

Customer insights

Social CRM

Advance your brand reach and perception, through social engagement – and secure insights on consumer preferences, behaviours and opinions.

Turn conversations into sales

Engage customers anytime, anywhere, with
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