Scale intelligent customer experiences with conversational AI
Are you ready to harness the power of conversational AI to better serve your customers and optimise your employee workflows?
Vonage does that.
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The Vonage Communications Platform is uniquely designed with conversational AI in mind:
Speed to market
If you’re building yourself, our no-code visual tools make it easy to deploy new scripts and make IVR changes in real time
Trained for telephony
Speech-to-text models are built and trained on top of industry specific audio, delivering market leading performance for customer voice interactions
Natural language understanding (NLU)
Our NLU engine is uniquely built to understand the complexities of everyday customer and agent voice calls
Connected call flows
Utilise native integrations with the most widely used cloud-based applications; leverage APIs to remove paperwork time and increase efficiency
Provide instant answers—and gratification—with virtual assistants your customers will actually enjoy using
Answer every customer call immediately through AI-enhanced, voice-driven conversations in every language.
Boost your Contact Centre intelligence without replacing your existing platform
Easily integrate real-time AI, new channels, and programmable building blocks, like APIs for Voice, SMS, Chat and more to innovate fast and delight customers.
Leverage conversational intelligence to continuously optimise your human interactions
Conversation data within your CRM provides the context and insights you need to improve performance, ensure compliance, find best practices, and improve customer satisfaction.
Access more programmable building blocks to power successful customer experiences
Accessed via our Voice API, AI connectors powered by WebSockets media streams enable you to deploy self-service and analytics tools that are customised to your business processes.
Deploy speech recognition voice bots quickly and easily in more than 120 languages to empower customer self-service.
Choose from our extensive partner solutions to build even more innovative and unique contact centre experiences.
“Customers still receive a high level of service and get their food the way that they want it; the only difference is that the interaction is with an AI system, not a human. The Novo Labs system delivers the next level of personalisation by engaging customers with the opportunity to reorder a previous order or make personal recommendations for food customisation."
