Our contact centre platform
With Vonage Contact Center, you get a platform that:
- Continuously rolls out new features on a microservices architecture
- delivers proven performance, reliability, and availability
- secures your customer data
- complies with the standards and regulations that matter most
- enables on-demand scalability so you can expand as your business grows
Accelerate your speed of innovation in customer service
Vonage’s modular microservices-based architecture enables rapid, continuous delivery of new functionality needed to compete in today's fast-paced consumer centric world.
Reimagine and transform your customers’ experiences
Speed delivery of new features across the globe
Minimise the risk of outages with higher reliability and built-in resiliency
Focus more on delivering differentiated customer experiences and less on infrastructure
Performance you can trustWe run tests constantly to make sure that Vonage Contact Center delivers a host of productivity and cost-efficiency advantages within acceptable timeframes. We also:
- Measure times for call delivery (inbound and outbound) and routing, agent login and administration
- Measure results compared to thresholds established from customer feedback
- Update current performance in near real-time (within 20 minutes) on our site
- Make historical performance available for the previous 30 days
Meet customer demands with a flexible contact centreWith a true cloud environment and proven availability, Vonage Contact Center guarantees flexibility, scalability and reliability.
- Scale your contact centre up and down to meet business peaks and troughs
- Fully scalable solution easily accommodates growth and global expansion
- Cloud software uses distributed and redundant computing, scaling rapidly on demand
- Available worldwide, serviced by our global network of data centre infrastructure
- Just add new licences — no new hardware, software or downloads needed
- New agents can be up and running in minutes
Committed to maintaining the highest standards of security and complianceVonage takes data security and compliance seriously, so at every stage and with every interaction, we strive to completely justify our customers' trust in our contact centre solution.
- ISO 27001
- SOC 2 Type II
- PCI DSS compliance
- GDPR compliance
Vonage has achieved Citrix Ready verification status for both Vonage Business Communications and Vonage Contact Center. Learn more about how this status can help with your Virtual Desktop Infrastructure workflow, virtualised audio, and global coverage.
Google Chrome Enterprise Recommended
Certified on Chrome and Chromebooks for ease of use and deployment, cloud-based Vonage Contact Center serves to reduce IT complexity and lower operating costs.