Our contact centre platform

With Vonage Contact Center, you get a platform that:

Continuously rolls out new features on a microservices architecture
delivers proven performance, reliability, and availability
secures your customer data
complies with the standards and regulations that matter most
enables on-demand scalability so you can expand as your business grows

Microservices Architecture

Accelerate your speed of innovation in customer service

Vonage’s modular microservices-based architecture enables rapid, continuous delivery of new functionality needed to compete in today's fast-paced consumer centric world.

Reimagine and transform your customers’ experiences
Speed delivery of new features across the globe
Minimise the risk of outages with higher reliability and built-in resiliency
Focus more on delivering differentiated customer experiences and less on infrastructure

Reliability

Performance you can trust

We run tests constantly to make sure that Vonage Contact Center delivers a host of productivity and cost-efficiency advantages within acceptable timeframes. We also:

Measure times for call delivery (inbound and outbound) and routing, agent login and administration
Measure results compared to thresholds established from customer feedback
Update current performance in near real-time (within 20 minutes) on our site
Make historical performance available for the previous 30 days

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Scalability

Meet customer demands with a flexible contact centre

With a true cloud environment and proven availability, Vonage Contact Center guarantees flexibility, scalability and reliability.

Scale your contact centre up and down to meet business peaks and troughs
Fully scalable solution easily accommodates growth and global expansion
Cloud software uses distributed and redundant computing, scaling rapidly on demand
Available worldwide, serviced by our global network of data centre infrastructure
Just add new licences — no new hardware, software or downloads needed
New agents can be up and running in minutes

Security & Compliance

Committed to maintaining the highest standards of security and compliance

Vonage takes data security and compliance seriously, so at every stage and with every interaction, we strive to completely justify our customers' trust in our contact centre solution.

ISO 27001
HIPAA
SOC 2 Type II
PCI DSS compliance
GDPR compliance

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Google Chrome Enterprise Recommended

Certified on Chrome and Chromebooks for ease of use and deployment, cloud-based Vonage Contact Center serves to reduce IT complexity and lower operating costs.

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