Customer notification and engagement
Alert customers via SMS, MMS or social chat apps and give them an opportunity to engage by replying or calling back. Enjoy the benefits of timely and personalised customer engagement with your audience’s preferred channels.
Engage your customersDeliver timely notifications about pending appointments, arrivals and more to keep your customers engaged.
Enable interactionYou can enable a customer to confirm or reschedule an appointment or delivery from within the text message — via SMS, MMS, social chat apps or voice.
Reduce costsReduce missed appointments, delivery attempts and support costs with automated notifications.
Improve the customer experienceEnhanced rich-media features can provide an opportunity to create those “wow” moments that strengthen customer relationships.
How customer notification & engagement works
Your app sends alerts
Your application sends messages via a customised flow to remind customers of upcoming events (such as an appointment or delivery). Messages can be personalised and scheduled for delivery according to your business logic. And with built-in failover, messages can be delivered to another channel in case the initial message doesn't reach the customer.
Customers can engage with your message
You can ask your customers to confirm receipt of a notification or reschedule an event by replying to the message, clicking on a link or by calling back.
You can route message replies to your application for interpretation and processing. If you want to enable callbacks, you can use a simple IVR application to capture input or route calls.