Conveniently review contact centre metrics.
Automatically log channel activity into the CRM for instant review
Quickly access comprehensive metrics within your CRM reporting system
Capture and analyze metrics that unlock customer insight
Understand how to optimize both agent and customer experiences
The data you need
Get a full and accurate view of your team’s activities and actions seamlessly.
- Real-time and historical data
- Customised dashboards
Customizable dashboards highlight the status of critical performance metrics.
Empower your team with personalized dashboards
Set thresholds to flag problem areas
Receive automatic notification when a metric is off target
Build the exact view you need using predefined widgets
Historical reports and analytics
Fine-tune your contact centre operation through data-driven decisions.
Analyze agent, queue, and contact centre performance
Identify trends and highlight areas of opportunity
Unearth root cause of problem areas
Customize reports to unlock insights that drive continuous improvement