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8 Unified Communications Market Trends to Watch Out for in 2022

This article was published on March 25, 2022

Ever think about future trends in unified communications? You should — they’re already happening. Since ‘20, a number of unified communications market trends emerged that suggest big things are on the horizon.

Illustration of customers and employees using a variety of unified communications tools, including video, chat, voice, messaging, and more

Let's Take a Look at the Trends

  1. The burgeoning 5G revolution: With two major U.S. telecoms activating their 5G networks in January ‘22, the fifth generation of broadband cellular networks truly arrived. Better than 4G? To say the least. With 5G, stutters and delays for remote collaboration tools like video conferencing will start going the way of the dodo.

  2. The continued convergence of unified communications and contact centers: After a thunderclap of digital transformation circa '20/'21, businesses are reaping the benefits of an integrated platform for unified communications and contact centers. Not just with remote-worker collaboration. Not just with APIs that add voice, video, and more. But with customer experiences, too. Do most businesses need to consider unified communications and contact centers in '22? No. All businesses do.

  3. The rise of collaborative video: At the pandemic's start, video usage grew 20x in a few weeks. Patients connected to doctors. Proctors monitored test takers. Presenters broadcasted to millions. And they did it with unique network connections and devices. Why are businesses saying “We love video” in ‘22? Because customers do.

  4. The ever-increasing concern for video privacy: All the world wanted was good “picture phones.” Next thing you know, it got security threats, compliance issues, and great video productivity tools. Somewhere along the way, a whole lot of responsibility cropped up. Turns out video demands vigilance. And '22 will bring even more of it.

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