Golfbreaks.com Drives High-touch Customer Service with Vonage Contact Center
Golfbreaks.com, one of the world's largest and longest established golf travel companies, chose Vonage Contact Center (formerly NewVoiceMedia) to benefit from a single platform for sales and service teams.
Vonage Solutions and Features
Challenge
Golfbreaks.com needed a platform to support both sales and service teams, combining voice with all other interactions for one single view of the customer within Salesforce
Solution
Vonage Contact Center with Salesforce Integration
Results
Vonage Contact Center with Salesforce integration offered Golfbreaks.com a single platform for sales and service. Agents now have full visibility, never miss an important call, and are able to always connect customers and ensure human contact
"Where Vonage Contact Center fits in perfectly is that you can have every single voice interaction on the same profile you get from Salesforce."
Sam Barker, Sales Director, Golfbreaks.com
