ChallengeSwipedOn had no way of notifying employees that their visitors had arrived, or to confirm access to entry for employees. The company tried using email notifications but found many were unread and messages were not delivered in real time.
SolutionVonage SMS API
Results• Real time check-in notifications • Increased conversion rates • Near perfect message delivery • Reduced development resources
Enhancing Visitor Check-In Process
SwipedOn is a cloud-based registration application that automates the admittance of employees and visitors in office buildings. The iOS app offers a cloud dashboard that can sync with multiple iPads, providing the most thorough office management system possible. SwipedOn is used in over 20 countries, serving the corporate offices of Cigna, GE, Hugo Boss, 20th Century Fox and more.
The SwipedOn mobile app allows employees and visitors to log in intuitively using their personal details, granting secure access to an office building. However, SwipedOn had no way of notifying employees that their visitors had arrived or to confirm access to entry for employees. The company tried using email notifications but found many were unread and messages were not delivered in real time.
Reliable Notification System
After reviewing several notification delivery channels, SwipedOn selected SMS for its ubiquity, unmatchable open rate and simplicity. The company integrated the Vonage SMS API to enable SMS notifications instantly for all check-in kiosks. In addition, SwipedOn took advantage of the Vonage pay-as-you-go pricing, allowing them to grow their traffic as the company scaled.
Creating a Better User Experience
After implementing Vonage's SMS API, SwipedOn optimised nearly every part of the check-in process:
• Real time check-in notifications
• Increased conversion rates
• Near perfect message delivery
• Reduced development resources
“Everyone who owns a phone has the ability to receive SMS and integrating the Vonage SMS API allowed us to go global from day one. Our experience with Vonage has been flawless and we have incredibly positive feedback from our customers who love the reliable, effective SMS capabilities.”
- Hadleigh Ford, Founder, SwipedOn