Achieving Expectations: Exploring a New Era of Customer Behaviours, Opportunities, and Engagements
An ICMI Toolkit, sponsored by Vonage
The tools contact centre leaders need to succeed
The activities, checklists, and self-assessments contained within our whitepaper will prepare your contact centre with everything it needs to thrive today and in the future.
Dive into emerging customer behaviours, and see how customer service, collaboration, and technology can help contact centres meet the expectations of tomorrow's customers
View case studies illustrating how contact centres serve customers throughout their lifecycle, at every stage
Discover the new roles contact centres must play in experience management: the provider, the listener, the advocate, the fall guy, the organizer...
Evaluate contact centre readiness with our channel launch checklist and accompanying methodology
Technology is no longer a luxury for customer management; it’s the price of admission.
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If you're a contact centre leader, understanding the forces behind the customer of 2021 will be crucial to deliver outstanding customer experiences. Get the insights with Achieving Expectations: Exploring a New Era of Customer Behaviours, Opportunities, and Engagement. You'll find:
- Valuable information for how to evaluate your contact centre's operational landscape
- Advice on building partnerships across disparate siloes
- Activities, checklists, and self-assessments to prepare your contact centre for 2021