Vonage APIs for Enterprise

Vonage APIs (formerly Nexmo) offers a global platform where you can add communications functionality to your applications quickly to better engage your customers. Prototype in a day and go global the instant you're ready.
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Vonage accelerate services

Vonage API accelerate services are a set of project resources that accelerate the scoping, architecting and launching of use cases. The Accelerate Development Plan includes 6 hours/month of time from our Customer Solutions team.
  • Teach the nature and usage of API
  • Identify client problem(s) and devise action plan
  • Advise on client solution architecture
  • Configure product for optimal system integration
  • Project planning, documentation and peer reviews
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Service delivery

An Enterprise Service Manager manages the contract delivery proactively, from a tailored onboarding session to guaranteeing the ongoing success of the use case for the customer (including health check-ins and quarterly business reviews).
  • Custom onboarding
  • Monthly health checks
  • Quarterly business reviews
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Enterprise support

Enterprise Plan customers are assigned designated support resources that understand their business and use cases involved. This is our highest support tier.
  • Amplified Support via phone, chat, email and web
  • Guaranteed response times
  • 24/7 escalation with clear resolution path
  • Designated Support Engineer

Platform SLAs

API calls to Vonage's platform provide a non-error response at least 99.99% of the time. Contractual SLAs support the platform uptime and provide written assurances supported by financial penalties (in case of breach).
  • 99.99% for Video
  • 99.99% for Messaging, Voice and Authentication

Learn how key industries are using Vonage APIs today

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Contact a Vonage expert.

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