Device Type: desktop
Skip to Main Content Skip to Main Content

Social media loyalty management

Foster customer loyalty using WhatsApp, Facebook Messenger, Viber and other popular social platforms that are important to your customers.

Try it free

Keep your brand relevant and engaging

Reward and interact with your customers on the chat platforms they use most frequently.

Improve customer retention across all channels

Gain a consolidated view of customer engagements and loyalty enticements across all chat platforms.

Hold a richer conversation

Facilitate personalised interactions with images, audio, video, location-based insights and even Quick Reply buttons.

Engage the world at scale

The Vonage Messages API makes sure that you can instantly engage at scale — with any customer via MMS, SMS, Facebook Messenger and other leading social network chat apps.

How social media loyalty management works

Interlocking chat bubbles

Connect your business to the world’s chat networks

The Vonage Messages API makes it easy to offer customers the option to get updates and stay in touch through their favourite chat apps.

Shopping cart

Stay connected at customer check-out

When a customer is completing a purchase, they can connect their social chat account with your business, granting you access to send notifications and rewards through the channel they use most.

Pictogram of a hand with a heart in it.

Send rewards to engage your customers

As your customer completes activities or reaches an engagement point, you can deliver rewards automatically through their connected chat account.

Pictogram of a note card and pencil

Deliver news and relevant updates

Use social chat to deliver updates, e-tickets, check-in reminders and more — at every stage of the customer journey.

Programmable elements used in this solution

Why choose Vonage APIs for social media loyalty management?

Single API across all social networks

Our Vonage Messages API integrates with all the major social networks, so you can support the customer journey quickly and easily via whatever networks your customers use.

Minimise costs while maximising impact

Exchange as many messages with customers as you'd like while leveraging rich communication — with images, audio, video and location-based insights — yet pay only for what you use.

Designed to enable sophisticated interactions

Build custom workflows and incorporate other channels using our scalable SMS and Messages APIs.

Less code to write and maintain and faster time to market

We eliminate the need to understand and manage the nuances, restrictions and features between the chat apps — so you can focus on what you do best. Just connect to the API and start chatting.

Related programmable solutions

Simple IVR Add a simple Interactive Voice Response (IVR) script to your existing applications.
Private SMS Communication Connect your users via text message privately.
Call Tracking Track call metadata for lead generation and marketing campaigns.

Try it free

Start developing now with free credit. No credit card required.
Screen grab of the API Developer Center showing code that can be copied for use.
Deskphone with Vonage logo

Contact a Vonage expert.

We'll get back to you shortly.