Call recordingsLearn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations
Assign transcripts and logs to the appropriate CRM objects.
Conversation Analyzer transcribes and logs calls into CRM objects
- Calls can be linked to contacts, cases and custom objects
KPIs in the CRM
Enjoy seamless integration with your CRM
Contact centre metrics housed in your CRM
- Judge conversations against the latest KPIs easily
Security and complianceKeep your data and backup materials secure, no matter where you conduct business.
- Implement security best practices seamlessly
- Security extends to global compliance requirements, including GDPR